Job Description

Softheon is looking for Associate Product Managers on many of our solutions who are technical, analytical, proactive and self-starting individuals with a passion for driving new products and product capabilities from initial definition of requirements to managing the lifecycle of the product and ultimately establishing operational controls. In this role you will collaborate with our product management team to gather requirements, analyze and distinguish between user requests and underlying true needs to create a technical vision for the development team. This position is perfect for an individual who is willing to use their critical evaluation skills to deliver a product that meet clients’ needs in a high agile, high growth company. We have a growing product management team with big vision, and this is an opportunity to see how a software product comes to fruition.

Equity Correspondence Solution Responsibilities (include but not limited to):

  • Oversee exception management of Equity Billing solution and implement bugs and process enhancements in an Agile environment.
  • Investigate, analyze, and automate solutions to resolve data patterns and trends in exception queues.
  • Complete operational items such as: Pre and Post QA for invoices and notices, development build testing, post-deployment validation, Customer Relationship Management tickets, daily Team Foundation Server deliverables, and Fulfillment Reconciliation.
  • Re-prioritize as needed when higher priority items are introduced (fire-fighting mode).
  • Collaborate with Database Team to create coherent SQL requests for data analysis.
  • Collaborate with Development Team to unit test and ensure product update is thoroughly tested prior to production release.
  • Maintain Service Level Agreements(SLA) daily and ensure invoices and notices are mailed in a timely manner.
  • Create Standard Operating Procedures(SOP) for newly implemented processes and workflow solutions.
  • Conduct load balance testing within the system and implement optimization plans to reduce bottlenecks.
  • Create comprehensible design documents to accompany process enhancements and ensure inclusion and completion within sprint cycles.
  • Effectively engage with external vendors and communicate programming requests or issues as needed.

Equity Payments Solution Responsibilities (include but not limited to)

  • Perform all aspects of the credit card, lockbox, or ACH process; includes, but not limited to:
    • Insertion of credit card, lockbox or ACH payment transactions
    • TPP Validation
    • Workflow of credit card, lockbox, or ACH payments
    • Refunds and Chargebacks
    • Merchant Fees
  • Perform all aspects of Reconciliation with our vendors; includes, but not limited to:
    • On any given day, reconcile the credit/debit, lockbox, and ACH card transactions in Softheon with the transactions sent to our vendor for processing
    • Ensure all PayFac Fees reconcile with the funds transferred to Softheon’s account
  • Perform all aspects of Accounts Receivable; includes, but limited to:
    • Monitor and enhance daily Accounting reports
    • Investigate and provide analysis’ of accounting discrepancies and AR changes
    • Work collectively with other teams to recover any anomalies
  • Perform all aspects of Product Enhancement; includes, but not limited to:
    • Play an active role in the development of new updates to the product
    • Work closely with the database and development team to provide tangible solutions to potential gaps
    • Responsible for the design and implementation of a new feature
  • Respond to adhoc assignment and special projects
  • Potential to communicate directly with carriers and third-party partners
  • Work to ensure that proper and consistent methodologies, techniques and policies adopted on a consistent basis
Gateway Solution Responsibilities (include but not limited to):

  • Review requirements, critically evaluate and test the templates from System for Electronic Rate and Form Filing (SERFF) and/or Qualified Health Plan Certification (QHP)
  • Attend Centers for Medicare and Medicaid Services (CMS) and Center for Consumer Information and Insurance Oversight (CCIIO) meetings/calls
  • Critically evaluate information gathered from multiple sources and research outside sources such as to complete and resolve project management/business analyst work items
  • Create, maintain and track the implementation process for Bugs and Features throughout the life cycle
  • Collaborate with the Product Management, Development and Database teams to maintain the Clarity solutions
  • Create and maintain standard Operating Procedures (SOP) documentation for current and new processes
  • Gather requirements to create and maintain design documentation. This may include gathering metrics, impact analysis, used cases and other data analytics
  • Re-prioritize tasks as needed when higher priority items are introduced
  • Communicate processes of the Clarity solutions to the team and clearly state issues, recommendations and next steps to the key stakeholders
  • high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Effectively work with users and clients to update regularly on development progress and release schedules (SCRUM)
  • Develop and own the project management process on multiple concurrent product enhancements


  • Excellent interpersonal skills with ability to communicate effectively across all levels within the organization and external customers
  • High attention to detail and accuracy
  • Advanced knowledge of MS Office: Specifically, Excel and MS word
  • Ability to effectively communicate in written and verbal communication while managing simultaneous projects
  • Must have a strong work ethic and commitment to constantly improving capacity to work effectively while having a willingness to learn new things
  • Ability to work in a fast paced, team oriented, agile environment
  • Ideal candidate will have strong organizational, time management skills and is self-motivated
  • Bachelor’s degree in Finance, Business Administration, Computer Science or related area with GPA of 3.5 or higher
  • 0 - 1 years’ work experience or related internship experience preferred
  • Basic knowledge of: XML, HTML, SQL, CSS preferred for Clarity
  • Basic knowledge of SQL and Visio preferred
  • Knowledge of X.12 EDI Standards for Exchanges (ex. 834, 820, 837, 999) preferred for Gateway

When you join Softheon, you will:

  • Have an opportunity to be part of a great team of professionals.
  • Learn and work in an environment surrounded by our SoftheonSmarts right here at the Center of Excellence in Wireless Info & Technology ( CEWIT) building at Stony Brook University, NY. CEWIT is an unparalleled resource, advancing the science and technology underlying the next epoch of the information revolution.
  • Receive competitive salary and career growth opportunities that includes health care, dental, vision, life insurance, flexible spending, 401k and tuition reimbursement benefits package.

About Us:

At Softheon, we strive to create simple solutions to complex problems. Our turnkey Software-as-a-Service (SaaS) and Business Process as a Service (BPaaS) solutions have provided end-to-end tracking, monitoring, and reporting of business activities for over 15 years. These channels are related to individual and small group enrollment, financial management, and customer relationship processes. Understanding that healthcare is constantly evolving, our solutions can be deployed and configured within 90 days. This agile development process positions us to quickly adapt and adhere to the latest regulatory developments. Continuing our history of success, we are proud to be trusted by 37% of healthcare payers participating on public exchanges, managing 24% of their membership.

To all recruitment agencies: Softheon does not accept agency resumes. Please do not forward resumes to Softheon employees or any other company location. Softheon is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

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