ASSOCIATE PRODUCT MANAGER


Job Description

Softheon is looking for Associate Product Managers on many of our solutions who are technical, analytical, proactive and self-starting individuals with a passion for driving new products and product capabilities from initial definition of requirements to managing the lifecycle of the product and ultimately establishing operational controls. In this role you will collaborate with our product management team to gather requirements, analyze and distinguish between user requests and underlying true needs to create a technical vision for the development team. This position is perfect for an individual who is willing to use their critical evaluation skills to deliver a product that meet clients’ needs in a high agile, high growth company. We have a growing product management team with big vision, and this is an opportunity to see how a software product comes to fruition.


Remedy Enrollment Solution Responsibilities (include but not limited to):
  • Oversee exception management of Remedy Enrollment solution.
  • Implement bugs and process enhancements in an Agile environment.
  • Investigate, analyze, and automate solutions to resolve data patterns and trends in enrollment exception queues.
  • Complete operational items such as: Pre and Post QA for specific Remedy enrollment processes, development build testing, post-deployment validation, Customer Relationship Management tickets, and daily Team Foundation Server deliverables.
  • Re-prioritize as needed when higher priority items are introduced (fire-fighting mode).
  • Collaborate with Database Team to create coherent SQL requests for data analysis.
  • Collaborate with Development Team to unit test and ensure product update is thoroughly tested prior to production release.
  • Maintain Service Level Agreements(SLA) daily and ensure enrollments are processed in a timely manner.
  • Create Standard Operating Procedures(SOP) for newly implemented processes and workflow solutions.
  • Create comprehensible design documents to accompany process enhancements and ensure inclusion and completion within sprint cycles.
  • Effectively engage with external vendors and communicate programming requests or issues as needed.
  • Perform all aspects of Product Enhancement; includes, but not limited to:
    • Play an active role in the development of new updates to the product
    • Work closely with the database and development team to provide tangible solutions to potential gaps
    • Responsible for the design and implementation of a new feature
  • Work to ensure that proper and consistent methodologies, techniques and policies adopted on a consistent basis

Premium Billing Solution Responsibilities (include but not limited to):
  • Oversee exception management of Equity Billing solution and implement bugs and process enhancements in an Agile environment.
  • Investigate, analyze, and automate solutions to resolve data patterns and trends in exception queues.
  • Complete operational items such as: Pre and Post QA for invoices and notices, development build testing, post-deployment validation, Customer Relationship Management tickets, daily Team Foundation Server deliverables, and Fulfillment Reconciliation.
  • Re-prioritize as needed when higher priority items are introduced (fire-fighting mode).
  • Collaborate with Database Team to create coherent SQL requests for data analysis.
  • Collaborate with Development Team to unit test and ensure product update is thoroughly tested prior to production release.
  • Maintain Service Level Agreements(SLA) daily and ensure invoices and notices are mailed in a timely manner.
  • Create Standard Operating Procedures(SOP) for newly implemented processes and workflow solutions.
  • Conduct load balance testing within the system and implement optimization plans to reduce bottlenecks.
  • Create comprehensible design documents to accompany process enhancements and ensure inclusion and completion within sprint cycles.
  • Effectively engage with external vendors and communicate programming requests or issues as needed.

Equity Payments Solution Responsibilities (include but not limited to):
  • Perform all aspects of the credit card, lockbox, or ACH process; includes, but not limited to:
    • Insertion of credit card, lockbox or ACH payment transactions
    • TPP Validation
    • Workflow of credit card, lockbox, or ACH payments
    • Refunds and Chargebacks
    • Merchant Fees
  • Perform all aspects of Reconciliation with our vendors; includes, but not limited to:
    • On any given day, reconcile the credit/debit, lockbox, and ACH card transactions in Softheon with the transactions sent to our vendor for processing
    • Ensure all PayFac Fees reconcile with the funds transferred to Softheon’s account
  • Perform all aspects of Accounts Receivable; includes, but limited to:
    • Monitor and enhance daily Accounting reports
    • Investigate and provide analysis’ of accounting discrepancies and AR changes
    • Work collectively with other teams to recover any anomalies
  • Perform all aspects of Product Enhancement; includes, but not limited to:
    • Play an active role in the development of new updates to the product
    • Work closely with the database and development team to provide tangible solutions to potential gaps
    • Responsible for the design and implementation of a new feature
  • Respond to adhoc assignment and special projects
  • Potential to communicate directly with carriers and third-party partners
  • Work to ensure that proper and consistent methodologies, techniques and policies adopted on a consistent basis
Gateway Solution Responsibilities (include but not limited to):
  • Communicate new (and changes to) processes, systems, software, applications and enhancements to management, peers, staff and other employees, so that issues, recommendations and solutions are understood.
  • Define project scope, deliverables, timelines and resources that support business goals in collaboration with senior management and stakeholders.
  • Manage and track the status of requirements throughout the project lifecycle; enforce and re-define as necessary, communicate changes to project team and stakeholders.
  • Gather and document business requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and work flow analysis
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Effectively work with users and clients to update regularly on development progress and release schedules (SCRUM)
  • Develop and own the project management process on multiple concurrent product enhancements

Qualifications
  • Bachelor’s degree in Computer Science, Applied Mathematics or related area with GPA of 3.5 or higher
  • 0 - 1 years’ work experience or related internship experience preferred
  • Basic knowledge of SQL and Visio preferred
  • Advanced knowledge of MS Office: Specifically, Excel and MS word
  • Excellent interpersonal skills with ability to communicate effectively across all levels within the organization and external customers
  • High attention to detail and accuracy
  • Ability to effectively communicate in written and verbal communication while managing simultaneous projects
  • Must have a strong work ethic and commitment to constantly improving capacity to work effectively while having a willingness to learn new things
  • Ability to work in a fast paced, team oriented, agile environment
  • Ideal candidate will have strong organizational, time management skills and is self-motivated
  • Knowledge of X.12 EDI Standards for Exchanges (ex. 834, 820, 837, 999) preferred for Gateway

When you join Softheon, you will:

  • Have an opportunity to be part of a great team of professionals.
  • Learn and work in an environment surrounded by our Softheonites right here at the Center of Excellence in Wireless Info & Technology (CEWIT) building at Stony Brook University, NY. CEWIT is an unparalleled resource, advancing the science and technology underlying the next epoch of the information revolution ( www.cewit.org)
  • Receive competitive salary and career growth opportunities that includes health care, dental, vision, life insurance, flexible spending, 401k and tuition reimbursement benefits package.

About Us:

At Softheon we strive to create simple solutions to complex problems. Our innovative and easy-to-use products have revolutionized the way everyday people control their healthcare needs. Empowering the nation's first state health benefit exchange since 2008, Softheon's vision and strategic direction has designed five platforms to help our partners quickly adapt to industry standards, manage client data, and grow their membership, while never compromising the exceptional care they provide. In this highly dynamic industry, Softheon has maintained its position as a premier Business Process as a Service (BPaaS) and Software as a Service (SaaS) solution, utilized by 37% of healthcare payers and having been responsible for 12% of ACA enrollments processed. Our platform has been ranked #1 in addressing the industry’s ever-changing regulatory demands and recognized by Gartner, IDC, AHIP, ACAP, and HCEG.


To find out more about Softheon please visit www.softheon.com.


To all recruitment agencies: Softheon does not accept agency resumes. Please do not forward resumes to Softheon employees or any other company location. Softheon is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

Apply Now