CLIENT SUCCESS MANAGER


Job Description

Are you interested in shaping the future of healthcare by building relationships with key industry partners? The Client Success Team serves as the “air traffic controllers” for many large scale healthcare payers and Exchanges. From managing day-to-day challenges and pain points to leading Executive Steering Committee meetings and managing the ever changing healthcare landscape, this is a truly dynamic position. This is the ideal position for tenacious candidates who possess extraordinary relationship management and communication skills and perseverance. The ideal candidate strives to be the best, and uses failure as a learning experience. Most importantly, you are someone who can readily bounce back from adversity. This demanding role will require the ability to manage multiple competing priorities and interface with several different departments internally and externally. Softheon is looking for a dependable, tenacious, and team-oriented associate to join the Client Success Team in meeting Softheon’s mission of delivering its products to help millions access health insurance.


Responsibilities (include but not limited to):

  • Build and maintain existing client partnerships
  • Be the clients’ advocate. Hear their concerns and understand their importance – no matter how large or small.
  • Balance the priorities of multiple accounts, prioritizing the work of the Product Management team
  • Respond to all client concerns via e-mail, phone, text, or in-person as appropriate in a timely manner
  • Consistently communicate client status and top priority issues to internal and external stakeholders through reporting mechanisms
  • Facilitate meetings (virtual and in-person) and generate deliverables for client-facing calls
  • Manage ad-hoc and cyclical client project engagements
  • Generate, deliver, and verbally present data-based reports to clients
  • Present overall client health on a monthly basis in Executive Steering Committee meeting that includes raising strategic issues
  • Manage day-to-day “Task Tracker” to ensure client issues and enhancements are prioritized and delivered to the client on-time, every time
Qualifications:
Education/Experience:
  • Possess a Bachelor’s degree in a communications based or related areas with a 3.5 GPA or higher
  • Demonstrated success in a dynamic, fast paced, high pressure environment with multiple responsibilities
  • Demonstrated success in being a key player on a team

Technical Skills/Tools:
  • Strong knowledge of Microsoft applications: Outlook, Word, Excel, PowerPoint, Project, SharePoint and OneNote
  • Extraordinary communication and leadership skills

Soft Skills:
  • Attention to detail
  • Strong organizational skills
  • Ability to exercise discretion and utilize independent judgement to best serve Softheon’s client base
  • Independently manage time and multiple tasks simultaneously with aplomb
  • Strong problem-solving skills
  • Excellent verbal and written communication
  • Ability to work in a fast paced, team oriented environment
  • Calm under pressure and multiple deadlines
  • Desire to work autonomously as the primary contact for your book of business
  • Tenacity and ability to work through adversity

Preferred Qualifications
  • Student leadership involvement and activities
  • Organized athletics background

When you join Softheon, you will:

  • Have an opportunity to be part of a great team of professionals.
  • Learn and work in an environment surrounded by our SoftheonSmarts right here at the Center of Excellence in Wireless Info & Technology ( CEWIT) building at Stony Brook University, NY. CEWIT is an unparalleled resource, advancing the science and technology underlying the next epoch of the information revolution.
  • Receive competitive salary and career growth opportunities that includes health care, dental, vision, life insurance, flexible spending, 401k and tuition reimbursement benefits package.

About Us:

At Softheon, we strive to create simple solutions to complex problems. Our innovative and easy-to-use products have revolutionized the way everyday people access health insurance. With over two decades of experience, we’ve designed five platforms to help our partners quickly adapt to industry standards, manage client data, and grow their membership, while never compromising the exceptional care they provide. In 2016, we successfully collaborated with health plans, brokers, employers, and governmental organizations in all 50 states to care for over 1.6M lives.


To find out more about Softheon please visit www.softheon.com.


To all recruitment agencies: Softheon does not accept agency resumes. Please do not forward resumes to Softheon employees or any other company location. Softheon is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.


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