SALESFORCE ADMINISTRATION


Job Description

As the Marketing Operations Specialist - Salesforce Administrator, you will provide support to the organization through the customization and configuration of the Salesforce platform. The position will manage the Salesforce.com database and reporting and provide training and support to users. Additionally, the Salesforce Administrator will provide administrative support to the sales and coordinate related projects as assigned.



Responsibilities:

The Marketing Operations Specialist – Salesforce administrator should be a dynamic, driven professional with a passion for success including – yours, your company’s and your customer’s. You bring knowledge and expertise cloud computing or related technical fields, strong communication and collaboration skills, and you always conduct yourself with the highest professionalism and integrity. They should also be a key team player in the Marketing organization and within Softheon. General responsibilities include:


  • Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
  • Maintain and customize Sales Cloud and Service Cloud applications.
  • Build custom reports, dashboards, and workflows.
  • Manage operational requests and reporting including customer analysis and individual views and troubleshoot issues.
  • Develop training materials and provide training and support to SalesForce.com end users.
  • Maintain database for integrity and accuracy including cleansing and duplicate record management.
  • Automate Salesforce rules and processes for a more streamlined lead generation process
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
  • Review scoring algorithms and work with Sales team for lead generation
Qualifications:
  • Salesforce certification required (ADM 201 certification).
  • Two to four years related experience including utilization of Salesforce platform.
  • Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365/Skype.
  • Experience in implementation, training and documentation preferred
  • Bachelor’s Degree in Business, Communications, Marketing or related field with a 3.5 GPA or higher


When you join Softheon, you will:
  • Have an opportunity to be part of a great team of professionals;
  • Learn and work in an environment surrounded by our Softheonites right here at the Center of Excellence in Wireless Info & Technology (CEWIT) building at Stony Brook University, NY. CEWIT is an unparalleled resource, advancing the science and technology underlying the next epoch of the information revolution (www.cewit.org)
  • Receive competitive salary and career growth opportunities that includes health care, dental, vision, life insurance, flexible spending, 401k and tuition reimbursement benefits package.

About Us:

At Softheon we strive to create simple solutions to complex problems. Our innovative and easy-to-use products have revolutionized the way everyday people control their healthcare needs. Empowering the nation's first state health benefit exchange since 2008, Softheon's vision and strategic direction has designed five platforms to help our partners quickly adapt to industry standards, manage client data, and grow their membership, while never compromising the exceptional care they provide. In this highly dynamic industry, Softheon has maintained its position as a premier Business Process as a Service (BPaaS) and Software as a Service (SaaS) solution, utilized by 37% of healthcare payers and having been responsible for 12% of ACA enrollments processed. Our platform has been ranked #1 in addressing the industry’s ever-changing regulatory demands and recognized by Gartner, IDC, AHIP, ACAP, and HCEG.


To find out more about Softheon please visit www.softheon.com.


To all recruitment agencies: Softheon does not accept agency resumes. Please do not forward resumes to Softheon employees or any other company location. Softheon is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

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